After-sales Service

Sharp Tools Make Good Work

First-class enterprise and first-class products can only be made with first-class R&D capability. Customer demand has always been the driving force of Sinotruk’s change and innovation and the core of Sinotruk product research and development. Sinotruk R&D is devoted to providing tailor-made solutions for our customers.

As you would expect, all Sinotruk Vehicles have a complete suite of manuals and documents to support its operation and ownership. This includes operational and maintenance manuals and equipment technical data to ensure you have information at your convenience. If you need spare parts books, maintenance or operator manuals for any of your Sinotruk vehicles, please contact your local distributor or get in touch with us directly.

Techincal Service

Family-like Service Hotline

Sinotruk 400 Call Center, with 50 experts and 76 ordinary customer service agents, has many years of professional experience, and strives to build a rapid communication bridge to ensure that the demands are settled and everything has a response.

365×24 Year-round Service

Globally we are committed to year-round 24-hour service even during holidays, in line with our policy of always providing “a response within 15 minutes and job completion within 24 hours.”

Smart Butler Service

We have established a perfect Global Service Center, and we can provide you with a proactive smart butler system through an Internet of Things platform.

Spare Parts When You Need Them

We have thousands of spare parts centers across five continents that stock almost 5 billion specialist spare parts. We are working on parts delivered within 72 hours.

After-market Worry-free Service

We are committed to providing after-market services and we always stick to our responsibility and mission of handling your concerns as best we can.

Shipping Service

Sinotruk has established good strategic partnership with many shipping companies which have professional logistics operation experience and are specialized in services for vehicle logistics, CKD, SKD, ect to meet different requirements of different customers.

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